Payment Methods

 

At Livonatura (hereinafter referred to as "I" or "us"), we are dedicated to providing a secure and transparent shopping experience for our range of dining chairs, bar stools, outdoor sofas, and outdoor dining sets. Below we outline our payment policies and procedures.

Credit Card Payment Process
We currently accept credit card payments, including Visa and MasterCard. Our goal is to make your purchasing experience as smooth as possible.

Process Start
When you have selected your desired furniture items and proceed to checkout, you will be prompted to select your preferred credit card type. You must enter the cardholder’s name, credit card number, expiration date, and the CVV security code found on the card. Please ensure that the billing address entered matches the address associated with your credit card to avoid delays.

Payment Confirmation
Once you submit your payment, the transaction request is sent to the banking network for authorization. Upon successful authorization, the funds will be reserved or deducted from your account. You will immediately receive an order confirmation via email indicating that we have received your payment and are preparing your order. If the transaction is declined, you will be notified on the screen to review your details or contact your issuing bank.

Security and Data Protection
We prioritize the safety of your financial data and adhere to strict security protocols.

Credit Card Security
All credit card transactions are processed through a secure, encrypted gateway. We utilize Secure Socket Layer (SSL) technology to encrypt your personal and financial information during transmission. We do not store your full credit card numbers or sensitive authentication data on our servers after the transaction is processed, ensuring compliance with global data security standards.

Our Privacy Policy
We respect your privacy rights in accordance with Australian privacy laws. The financial information you provide is used solely for the purpose of processing your order and preventing fraud. We do not sell, rent, or share your payment details with unauthorized parties. For more details on how we handle your personal data, please refer to our full Privacy Policy on our website.

Dispute Resolution
We aim to resolve any billing issues amicably and efficiently.

Resolution Services
If you identify a billing error or an unrecognized charge from us, please contact our support team immediately. We will investigate the transaction records and work with you to rectify any mistakes, including issuing refunds where appropriate, without the need for immediate external escalation.

Additional Assistance
If we are unable to resolve a billing dispute to your satisfaction, you retain the right to contact your credit card issuer to initiate a query. However, we strongly encourage you to reach out to us first, as we are committed to solving issues directly and quickly.

Communication and Support
We believe in keeping you informed throughout the payment process.

Update Information
If there are any changes to your payment status (such as a delayed authorization or a need for further verification), we will notify you via the email address provided at checkout. It is important to keep your contact information current so we can reach you regarding your payment.

Billing Information Accuracy
To ensure the successful processing of your order, you must provide current, complete, and accurate purchase and account information. We are not responsible for delays or non-delivery resulting from incorrect billing information provided by you.

Currency and Transactions
All transactions are processed in the currency displayed at checkout. Please be aware that your bank may apply its own exchange rates or fees if your account is denominated in a different currency, which is outside of our control.

Refusal of Transaction
We reserve the right to refuse any order or transaction if we suspect fraud, unauthorized or illegal activity. In such cases, the transaction will be cancelled, and any amounts paid will be refunded to the original payment method.

Contact Information
If you have questions regarding these payment methods or need assistance, please contact us using the details below:

Address: 154 MARTIN AVE, DANVILLE, VA 24541-4126, US
Phone: +1 (516) 680-3109
Email: assist@livonatura.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)