Privacy Policy

 

1. Scope of Application
This policy applies exclusively to visitors and users of our online store. It covers all data we collect when you browse the website, register an account, place an order, and use related services. This policy is specifically tailored to the online environment where we sell furniture products and does not cover any offline locations or other channels not explicitly mentioned.

2. Information Collection Techniques
To ensure the website functions properly and to optimize your browsing experience, we use Cookies and similar technologies. Cookies are small data files stored on your device that help us recognize your browser and capture and remember certain information.
We use Cookies primarily to:

• Remember and process the items in your shopping cart.

• Understand and save your preferences for future visits.

• Compile aggregate data about website traffic and interactions so that we can offer better site experiences and tools in the future.
  You can choose to disable Cookies through your browser settings, but this may affect your ability to use certain features of our website.

3. Information Use and Sharing
The information we collect is used only for specific business purposes. We promise not to sell, trade, or otherwise transfer your personally identifiable information to outside parties unless it is necessary to provide services to you.
We may use or share your information in the following circumstances:

• Service Provider Assistance: We share necessary information with logistics partners who assist us in delivering products like dining chairs, bar stools, and outdoor furniture to you, payment gateways that process payments, and partners who support our website operations. These partners are bound by confidentiality agreements.

• Order Fulfillment: To process your transactions, arrange shipments, and provide invoices.

• Communication: To send you updates regarding your order.

4. Data Storage Cookies
We respect your right to know and your control over data. Regarding data storage:

• Right to Know: You have the right to know what data regarding you we store through Cookies and server logs.

• Authorization: When you first visit our website or continue to use our services, you authorize us to store and process your data in the manner described in this policy.
  We will take reasonable security measures to store your data on secure servers, and only personnel with special access rights can access this data, and such personnel are required to keep the information confidential.

5. User Rights
As a user, you have full control over your personal information. You may exercise the following rights at any time:

• Access and Correction: You have the right to request access to the personal information we hold about you and to request correction of any inaccurate information.

• Deletion: You have the right to request that we delete your personal account and related data (to the extent permitted by law).

• Withdrawal of Rights: If you have previously agreed to our processing of your data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
  To exercise the above rights, please contact us using the contact details at the bottom of this policy.

6. Legal Basis for Data Processing
To comply with international privacy standards, specifically the General Data Protection Regulation, we process your personal data based on the following legal grounds:

Performance of Contract
We need to process your data to fulfill the contract between us and you, which includes processing your order and delivering the dining chairs, bar stools, outdoor sofas, or outdoor dining sets you purchased to you, and providing related after-sales support.

Explicit Consent
With your explicit consent, we will process your data for specific purposes, such as sending you newsletters and marketing communications regarding our furniture products. You may withdraw this consent at any time via the unsubscribe link in the emails.

Compliance with Legal Obligations
We need to process and retain parts of your data to comply with applicable legal obligations, including but not limited to record-keeping requirements for tax, accounting, and regulatory purposes.

Legitimate Interests
For our legitimate business interests, we may process your data to improve user experience, optimize website functionality, and prevent fraud and misuse of services, thereby ensuring the security of our online environment.

7. Data Security
We are committed to protecting the security of your personal information. We implement various security measures, including the use of Secure Socket Layer (SSL) technology to encrypt sensitive information during transmission. All payment transactions are processed through gateway providers and are not stored or processed on our servers. While no method of transmission over the Internet is 100% secure, we follow all generally accepted industry standards to protect your personal information.

8. Data Retention Period
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For transaction data, we will retain it for the necessary period as required by tax and accounting regulations, after which it will be securely deleted or anonymized.

9. Notification of Policy Changes
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page. We encourage you to review this page regularly to stay informed about how we are protecting the personal information we collect.

10. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us via the following methods:

Address: 154 MARTIN AVE, DANVILLE, VA 24541-4126, US
Phone: +1 (516) 680-3109
Email: assist@livonatura.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)