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Terms of Service

 

1. Introduction and Scope
Welcome to Livonatura (hereinafter referred to as "we" or "us"). This Service Policy governs your use of our website and the purchase of our products, including dining chairs, bar stools, outdoor sofas, and outdoor dining sets. By accessing our website and placing an order, you agree to be bound by the terms and conditions outlined herein. This policy applies to all transactions conducted through our online store.

2. User Accounts and Website Responsibility
You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We strive to ensure the information on our website is accurate and up-to-date, but we do not guarantee that the website will be free from errors or operate without interruption.

3. Products, Inventory, and Pricing
We make every effort to display our products and their descriptions as accurately as possible. However, please note that colours and dimensions may vary slightly. All products are subject to availability, and we reserve the right to limit the quantity of products we supply or to discontinue products at any time.

All prices are listed in Australian Dollars (AUD) and are inclusive of any applicable taxes. Prices are subject to change without prior notice. The price confirmed at the time of your order is the final price.

4. Orders and Payment
Placing an item in your shopping cart does not reserve it. An order is considered confirmed only after you have completed the payment process and received an order confirmation email from us. We accept payments via Visa and MasterCard. We reserve the right to refuse or cancel any order at our discretion, for reasons including but not limited to product unavailability or issues identified with your payment.

5. Shipping Policy

  • Delivery Area: We deliver to addresses within Australia only. We do not support delivery to any other country.

  • Shipping Costs: We offer free delivery for all orders of AUD 50.00 or more. For orders under AUD 50.00, a flat rate delivery fee of AUD 5.99 will be applied.

  • Processing Time: Orders are typically processed within 1 to 3 business days.

  • Transit Time: Once shipped, delivery times typically vary between 5 to 8 business days, depending on your location.

  • Shipping Methods: Our primary shipping partners include Australia Post, StarTrack, Sendle, and Allied Express.

  • Further Information: For more detailed information regarding shipping times, coverage, and specific conditions, please consult our Shipping Policy page.

6. Order Cancellation

  • Cancellation Conditions: Orders that have not yet been dispatched may be cancelled within 48 hours of placement. If an order has been dispatched or more than 48 hours have passed, it cannot be cancelled. In this case, you may wait for the delivery and then contact us to initiate a return.

  • Refund Method: Refunds for cancelled orders will be issued to the original payment method used for the purchase.

  • Refund Processing Time: Once the cancellation is confirmed, the refund will be processed back to your payment card (Visa, MasterCard). Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If you do not receive it within this timeframe, please contact us for assistance.

  • Further Information: For more details on the cancellation process, please refer to our Cancellation Policy page.

7. Returns, Exchanges, and Refunds

  • Conditions for Exchange: Exchanges are available within 14 days of receiving your item. To be eligible, the item must be unused, in its original condition, and in its original packaging.

  • Required User Actions: To initiate a return or exchange, please contact our customer service team with your order number and the reason for the request.

  • Return and Exchange Process: Our team will review your request and provide you with detailed instructions on how to proceed with returning the item.

  • Refund Method: Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), matching the payment method used at the time of purchase.

  • Refund Processing Time: After your return is received and confirmed, the refund will be credited to your payment card (Visa, MasterCard). We anticipate the funds will be available in your account within 1-5 business days, subject to your bank's processing times. Please contact us if the refund is delayed.

  • Further Information: For more comprehensive information about our return, exchange, and refund procedures, please visit our Return and Exchange Policy page.

8. Privacy and Data Protection
We are committed to protecting your privacy. The personal information we collect is used solely for the purpose of processing your orders, improving our service, and communicating with you. We handle your data in accordance with our strict privacy standards. For a comprehensive explanation of how we collect, use, and protect your data, please view our Privacy Policy.

9. Disputes and Governing Law
These terms and your use of our website are governed by the laws of Australia. Any dispute arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of Australia.

10. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is our property or the property of our content suppliers and is protected by Australian and international copyright laws. Unauthorized use of this content is strictly prohibited.

11. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or from the products purchased from us. Our total liability to you for any claim arising out of or relating to these terms or our products shall not exceed the amount you paid for the product in question.

12. Modification of Service Terms
We reserve the right to update or modify this Service Policy at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new terms. We encourage you to review this policy periodically for any updates.

13. Force Majeure
We shall not be held liable for any delay or failure in performance of our obligations under these terms caused by events beyond our reasonable control. Such events may include, but are not limited to, acts of nature, war, strikes, or governmental actions.

14. Entire Agreement
This Service Policy, together with any other policies referenced herein, constitutes the entire agreement between you and us concerning your use of the website and purchase of products, superseding all prior agreements or communications.

15. Contact Us
If you have any questions or concerns regarding this policy, please do not hesitate to contact us.

Address: 154 MARTIN AVE, DANVILLE, VA 24541-4126, US
Phone: +1 (516) 680-3109
Email: assist@livonatura.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)