Enjoy 14-day hassle-free returns or exchanges
Enjoy free delivery on orders over AUD 50
Log in

Cart

Your cart is currently empty.

Continue shopping
Total
$0.00 AUD

Shopping Guide

 

Welcome to Livonatura (hereinafter referred to as "we" or "us"). We are dedicated to providing you with high-quality dining chairs, bar stools, outdoor sofas, and outdoor dining sets through our online store. To ensure a smooth shopping experience, please read the following guide carefully.

Preparation and Selection

Before purchasing our furniture products, we recommend that you make the following preparations:

  • Measure Your Space: Please accurately measure the area where the furniture will be placed. For outdoor sofas and dining sets, ensure there is ample space for movement around the furniture. For bar stools, measure the height of your counter to ensure a proper fit.

  • Check Product Specifications: Please review the product description pages carefully for detailed dimensions, materials, and care instructions.

  • Color Accuracy: We strive to display product colors as accurately as possible. However, due to differences in monitor settings and lighting, the actual color may vary slightly from what is seen on your screen.

  • Usage Environment: Please ensure the product is suitable for your intended environment (e.g., ensuring outdoor furniture is placed in appropriate conditions).

Cart and Order Confirmation

Once you have selected your desired items:

  • Review Your Cart: Check the quantity, size, and color of the items in your shopping cart to ensure they match your requirements.

  • Shipping Address: Please provide a complete and accurate shipping address. We are an online-only store, and accurate details are crucial for successful delivery. We are not responsible for delayed or failed deliveries caused by incorrect address details provided by the customer.

  • Order Review: Before clicking the submit button, please review your order details one last time. Once an order is confirmed and processing begins, modifications may not be possible.

Payment

We offer secure online payment options to ensure the safety of your financial information.

  • Accepted Methods: We currently accept credit card payments, including Visa and MasterCard.

  • Payment Security: Your transaction security is our priority. All payment information is processed through secure encryption protocols. We do not store your full credit card details on our servers.

  • Billing: Your account will be charged upon order confirmation. Please ensure your card has sufficient funds and is valid for online transactions.

Shipping and Delivery

  • Processing Time: Orders are processed promptly upon receipt of payment.

  • Tracking: Once your order has been dispatched, you will receive a notification with tracking information to monitor the status of your delivery.

  • Inspection: Upon delivery, please inspect the packaging and the product. If you notice any visible damage to the packaging, please document it immediately.

Returns and Refunds

We want you to be satisfied with your purchase.

  • Return Policy: If you receive a defective or incorrect item, please contact us immediately. We adhere to applicable consumer protection laws regarding product guarantees.

  • Condition of Returns: Returned items must be in their original condition and packaging.

  • Refund Process: Refunds will be processed to the original method of payment after we have received and inspected the returned item.

Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information.

  • Data Usage: The personal information you provide (such as name, address, and email) is used solely for processing your order, delivery, and customer support.

  • Data Security: We implement strict security measures to protect your data from unauthorized access or disclosure. We do not sell your personal information to others.

Contact Us

If you have any questions regarding your order or require assistance, please contact us using the information below:

Address: 154 MARTIN AVE, DANVILLE, VA 24541-4126, US
Phone: +1 (516) 680-3109
Email: assist@livonatura.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)